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Coordinate sales orders from quotation to delivery, ensuring accuracy and timely updates
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Respond to customer inquiries, prepare quotations, and provide product or service information
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Liaise with supply chain, production, and logistics teams to track order status and delivery timelines
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Maintain and update customer records, sales reports, and inventory data in ERP/CRM systems
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Assist in preparing tender documents, proposals, and supporting materials for clients
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Resolve customer issues promptly and escalate technical concerns to the appropriate teams
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Support the sales team with administrative tasks, market research, and client follow-ups
